What Information We Gather and Why
We collect the details you provide when creating your account — your name, contact number, email address, and the payment method you link, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the wallet number and transaction reference are
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stored so we can verify and reconcile that specific payment. We also log device type, browser session data, and IP address to protect your account from unauthorised access. If you contact our support team, the conversation record is kept so we can follow up accurately. We
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do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, or Rocket is limited strictly to what those processors need to complete a transaction. Retention periods vary by data type: account identity data is held for as long as
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your account remains active, while transaction logs are kept for a minimum period required under applicable financial record rules. You may request a copy of your stored data or ask us to delete it, subject to any legal retention obligations in force at the time of
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your request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.